IT 285 UOP Tutorial / it285dotcom

Posted by admin on November 16, 2017 in Articles

IT 284 Entire Course
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IT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS
IT 284 Week 4 CheckPoint: Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint: Operational Differences
IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint: Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies
IT 284 Week 7 CheckPoint: Phone Etiquette
IT 284 Week 8 CheckPoint: Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Capstone CheckPoint: Establishing Seamless Support
IT 284 Final Project: Handling Difficult Customers (powerpoint only)
IT 284 Final Project: Handling Difficult Customers (paper only)…………………………………………………………………………………………………………………………….IT 284 Week 1 Assignment Defining Computer SupportFor more course tutorials visit
www.it284.comResearch, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following:
You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following: The different levels of customer service The role of a support technician…………………………………………………………………………………………………………………IT 284 Week 1 CheckPoint 1 The Customer Service ModelFor more…