IT 284 UOP Tutorial / uophelp

Posted by admin on November 13, 2017 in Articles

IT 284 Entire Course
For more course tutorials visit
www.uophelp.comIT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS
IT 284 Week 4 CheckPoint: Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint: Operational Differences
IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint: Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies
IT 284 Week 7 CheckPoint: Phone Etiquette
IT 284 Week 8 CheckPoint: Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Capstone CheckPoint: Establishing Seamless Support
IT 284 Final Project: Handling Difficult Customers (powerpoint only)
IT 284 Final Project: Handling Difficult Customers (paper only)…………………………………………………………………………………………………………………………………………………………
IT 284 Capstone CheckPoint Establishing Seamless Support
For more course tutorials visit
www.uophelp.com
Enterprise computer support has experienced on-going development to better serve various consumer bases.
Write a 200- to 300-word response encompassing strategies that would help minimize miscommunication between the two parties. Within the text, what components of the problem solving strategy have the greatest effect within a computer support atmosphere? How might the support specialist and customer both be satisfied if there has to be compromise from one side of the conversation?…