IT 284 UOP Course Tutorial/Shoptutorial

Posted by admin on November 30, 2017 in Articles

IT 284 Entire CourseFor more course tutorials visit
www.shoptutorial.comIT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS
IT 284 Week 4 CheckPoint: Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint: Operational Differences
IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians—————————————————IT 284 Final Project: Handling Difficult CustomersFor more course tutorials visit
www.shoptutorial.comResource: Appendix A
Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts:
Consumer emotions
Ownership strategies
Self-control strategies
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IT 284 Week 2 CheckPoint: Communication TechniquesFor more course tutorials visit
www.shoptutorial.comWrite a 200- to 300-word response to the following: Building rapport with your customer is an inevitable component of computer support. Include the different techniques used to acquire and uphold the trust of your customer. How might the different communication skills, referred to in the text, facilitate rapport? Provide an example, during your current or past ———————————————-IT 284 Week 3 CheckPoint: Using an ARSFor more course tutorials visit
www.shoptutorial.comWrite a 200- to 300-word response to the following: The usage of an automated response system (ARS) enables problem identification by directing the customer to the appropriate support services….